As a business owner, you already know that your online brand is very important. Is it the face of your company in the digital world. An important element to your online brand is your Facebook business page. This is a place where your customers and fans can interact with you. They can learn about you and what you represent, and hopefully become ambassadors for your brand.
Here are five elements that should be a part of your Facebook Business Page. They will set you apart from your competition and grow your brand.
1) Create a custom landing page. When you visit most business pages for the first time, you are taken right to the wall, where you can see all the recent posts. This is great if you are already a fan of the business. However, as a first time visitor, this is unappealing, and sometimes can even be dangerous for your brand. The problem with the wall is that you can’t be certain what will be on there when someone visits your page for the first time. The comments from your fans are great, but you do not want to leave your first impression in the hands of one of your commenters. You want to present to first time guests the image of your company. It is important that you control the messaging. A feature of these pages is that once someone likes your page, it goes away and they will see the wall each time they visit. It is done this way because, now that they are a fan, they know who you are and want to get to the wall as quickly as possible. For a great example of this, please check out Rimol Greenhouses: http://www.facebook.com/commercialgreenhouses?sk=app_4949752878
2) Utilize your business profile photo effectively. The simplest thing to do, and what most folks do, is to put your company logo up as your business profile photo. The logo is a great starting point, as it is a critical piece of your brand, but there is much more you can do with it. Do something unique that will get people’s attention. Dunkin Donuts does a great job of this, they use this space to put up a picture of their “Fan of the Week”. A photo of your product or service is also great idea. To see what I am talking about, check out a page such as Hanover Street Chophouse: http://www.facebook.com/HanoverStreetChophouse
3) Effectively use Facebook Advertising. I outlined the features and benefits of Facebook Advertising here. A good advertising campaign can help jump start your business page, especially if you are just starting out. The more fans you get, the more your page is exposed to new people and the easier it is to grow. Because of this viral nature of Facebook, it is much easier to get from 100 fans to 1,000 fans then from 10 to 100. If you currently have less than 100 fans, I highly recommend a Facebook Advertising campaign to prime the pump. Start small, an investment as low as $5 per day will create an impact. Don’t forget, you aren’t just adding one fan, you are adding exposure to those fans’ friends which will lead to even more fans.
4) Integrate e-commerce and other applications into your Facebook Page. The goal of your Facebook Business Page is to build brand awareness and create an online community. Selling product should not be your primary goal. If you are constantly selling you will quickly turn folks off and they will unlike you. With that said, there are many opportunities to incorporate e-commerce directly into your Facebook Page. The advantages of this is that customers do not have to leave Facebook to purchase from your site. Some people will have concerns about doing business over Facebook, but for many this will be the only way they do business so if you do not offer this service it could affect their buying decision. Some examples of this are Victoria’s Secret, which offers the ability to purchase gift cards online, and the NBA, which has their entire store up on Facebook. There are many other applications available, such as sweepstakes, daily deals, and more. If you can think of it, it probably exists.
5) Go mobile. Interaction with your followers is critical, and will help to grow your brand online. Being able to respond quickly and appropriately to comments or requests is essential. One way to do this is by arming key people in your business with the appropriate mobile applications to interact with the business page. This will allow them to be the voice for your company. It can also be very convenient to check on it while waiting in line, at the airport, etc. Finally, it can open up the opportunity for some spontaneous and timely dialogue.
These five steps will go a long way to helping get your Business Page where it needs to be. Your Business Page should be a dynamic resources for customers as well as a forum to gather feedback about your company. It should reflect and augment your brand’s image. Put a fresh set of eyes on your Business Profile Page and see if your page is accomplishing this for you. If it is not, please do not hesitate to reach out to me. I am happy to help and point you in the right direction.
Now is a great time to reassess your company’s marketing plan. Here are 5 things you should keep in mind as you create this marketing plan:













